Solution Blogs

 Swapping your phone’s shell

For the first time, you can personalise your Lumia 820 by switching its shell. As well as customising the colour of your phone, you can also pop on a shell with integrated wireless charging, or one with extra protection to keep your Lumia safe in even the roughest conditions. The interchangeable shells all have the look and feel of the regular fabula unibody design.

Just remember to keep your phone safe by only using your fingers when you’re changing the shell.

Firing your phone up for the first time

When you first hit the power button, your new Lumia 820 gets busy installing all its built-in features and apps ready for you to use. As it comes packed with Smart Shoot, Nokia Maps, Nokia Music and loads more, this could take a couple of minutes. But good things can’t be rushed – so please wait until this one-off installation is complete before you continue. Once it’s done, your Lumia 820 is set to be the smartphone of your dreams. Enjoy.

Using it at home and abroad

LTE on your network and device

Your new Lumia 820 comes with LTE capability. That means it’s ready to take advantage of the highest data speeds going as 4G/LTE networks are rolled out around the world. Check if your operator supports 4G/LTE for smartphones -- if they do, you’re ready to enjoy the ride with your Lumia 820.

When travelling outside of your home network, we recommend you simply switch your ‘Highest connection speed’ to 3G to avoid any issues with calls or text messages. You can change that in Settings by tapping ‘Cellular’ or ‘Mobile Network’.

If your operator doesn’t support 4G/LTE for smartphones yet, you can use 3G instead. Thanks to technologies like the Snapdragon S4 processor and Windows Phone 8 in your Lumia, you’ll still enjoy speeds so fast that some networks identify themselves as 4G. So don’t be alarmed even if your phone says it’s on a 4G network -- its just using the fastest available data speed.

Exploring and getting around

Get more from the neighbourhood you’re in with Nokia City Lens, our exclusive augmented reality app. It gives you an intuitive way to navigate the real world. Point the camera at a city street, look at the viewfinder and see up-to-date info on what’s around – from restaurant reviews to places of interest – overlaid onto the live image. It’s a whole new way of looking at things.

With Nokia Maps, Nokia Drive, Nokia Transport and City Lens, Nokia location services represent an amazingly comprehensive, integrated mapping experience. When you’re on the road, Nokia Drive+ navigation is the ideal travelling companion. We’re still putting the final touches to it but you can already hit the road with the first beta version. Just be sure to download the latest maps for free before you travel. Then you never have to think twice about coverage or data connectivity: Nokia Drive+ will be there for you, even if reception isn’t. Full offline support will help you save costs when travelling abroad too.

Nokia Drive+ offers voice-guided directions and speed limit warnings to make sure you dodge any tickets – and it now works even when active navigation has ended. Don’t want the alerts? Just use the back key to close the app and keep on rolling.

Enhancing your experience

Get creative with your Lumia

Lenses give you more ways to get the best from your Lumia 820. Fire off multiple shots with a single click using Nokia Smart Shoot, and make taking and editing your perfect picture a doddle. Create live pictures with Cinemagraph and really get things moving.

You can shoot great videos too. Improve the performance by saving your videos to the phone memory, and make transferring videos off your phone quicker by keeping your filming concise (good advice for budding directors all round, really…). When you’re uploading a video, we recommend using your SkyDrive to make accessing it from your laptop, PC or other devices even easier.

Wireless charging and other extras

Your phone will love a good energy boost every now and then – and you can now power up without plugging in. Simply put on the wireless charging shell and just lay your Lumia on a colourful charging plate or the new Fatboy Charging Pillow until you’re ready to go. Plate up in your kitchen, office, bedroom, or wherever – the more plates you have, the more places you can get a charge easily. If you prefer the traditional way of charging, Nokia Lumia 820 supports USB compliant chargers. For the best results, always use a Nokia charger with your Lumia device.

Step your Nokia experience up a level with other handy add-ons. Listen in style with great speakers and headsets, including the Nokia Luna headset – pair it with our DT-900 wireless charging plate and boost the battery wherever’s convenient. To find out what extras could work best for you, ask your local Nokia retailer or operator.

Improve your memory with a micro SD card

Need more space on your Lumia 820? Increase your phone’s memory with a micro SD card and 7GB of free SkyDrive storage. If you are getting a micro SD card, it is worth noting that some cards are currently incompatible with the Lumia 820. While we are working on expanding the micro SD card support, we’d recommend you to use a faster random write performance card from a well-known manufacturer. You can also save videos to phone memory by setting ’Store new pictures on’ to your phone (in Settings tap ‘phone storage’).

How to Factory Reset (Hard Reset) Nokia Lumia 820

There are two ways on how to reset your Nokia Lumia 820,  it can be through the hard reset or soft reset. When you say hard reset it involves on the hardware part, so you need to remove the battery of you Nokia Lumia 820 and reinsert it. Then turn on your device normally. This should refresh the content of your device but will not remove any data.

Software reset will return your device to its default settings. Like a brand new phone, no information or data saved on your device. This procedure will erase all your data save on your phone.

If your Nokia Lumia 820 is frozen, it is recommended to perform the Hard Reset.

You can soft reset your Nokia Lumia in two ways. By accessing it through settings or doing the hard key combination.

Resetting through the settings:

Go to Settings > About > reset your phone.


Hard Key Combination:

Use this option if your device is locked and you dont know the code.

Note: Make sure that your Nokia Lumia is turned off.

Step 1. Press and hold the power key until it vibrates then release.

Step 2. Press and hold the down key volume. If the exclamation mark will be shown on the screen, you can now release the button.

Step 3. You need to input these key combination:

Volume Up > Volume Down > Power > Volume Down.

Your phone will reset and will boot up automatically. This might take a several minutes.

How to Track and Delete Files Remotely on Your Lost Windows Phone

Did you lose your phone? Or misplaced it? Worried about your files? So many questions but only one answer. Go to www.windowsphone.com. In this site you can track your Windows phone, delete your files, make your phone ring, and locked your phone to show a message to return it.
How to make your phone ring:

• While you are sign in on www.windowsphone.com, click on Lock.

• Just follow the instructions to lock your phone ring.

• If you dont have a password then you need to create one, you will use it to unlock your phone if you get it back.

Capturing vibrant photos in just a snap comes in handy these days. So why bother carry a separate camera when you can capture those moments with your phone? With Nokia Lumia 820 you can take photos and record videos even without using the camera key with the touch capture on its camera settings. Heres how you can do it.

1. On your devices start screen, swipe left.

2. Then tap on Settings menu.

3. Go to Applications and tap on photos+camera.

4. And select Tap screen to take pictures and videos.

To focus a specific object or area while taking a photo, tap the object/area on the screen and hold the phone still until that white box stops blinking. Now you can take photos by tapping your devices screen.

How to Import Contacts From Old Phone to New Phone (on iPhone, Samsung, HTC and Nokia)

Contacts is very important for everyone of us. We cant connect to our friends without a contact number. If you have a new phone, saving contacts on the phone one by one is so hassle. But now, theres an easy way how to transfer or import your contacts from your old phone to your new phone.

1. First, you need to tap

2. Then tap on

3. And point the camera at the code. Make sure to keep the camera steady on the code and should be completely visible in the camera viewfinder.

How to Factory Reset Nokia Lumia 920

Resetting your Nokia Lumia 920 will restore your default settings. It will also delete all your files on your phone, so it is recommended to have a backup files on your computer. Resetting is also applicable when your device is currently frozen. Unlike the other phone, Nokia Lumia 920 battery is has an internal or non-removable battery. So, do not attempt to remove your battery when it is frozen.


Step 1. Press and hole the volume down key together with the power button for about 10 seconds.

Step 2. Your phone should switch to off. Turn your phone back on by pressing the power button.

Step 3. Then update your phone software.

Step 4. To reset your phone.

• On the start screen, swipe left to access the settings.
• Tap on "Settings".
• Select "About", then "reset your phone".

If your issue still unsolved, it is advisable to contact your network service provider or Nokia.


How to Import Contacts From Old Phone to New Phone (on iPhone, Samsung, HTC and Nokia)


Contacts is very important for everyone of us. We cant connect to our friends without a contact number. If you have a new phone, saving contacts on the phone one by one is so hassle. But now, theres an easy way how to transfer or import your contacts from your old phone to your new phone.


How to Take a Screenshot on Nokia Lumia 920

Did you just created a nice piece of art on your new Nokia Lumia 920 phone?Or perhaps youve just personalized your screen and want others to know how youve come up with it.Well, take a screenshot and brag it to your friends. Heres how you can capture a screenshot of your Nokia device.

How to Scan Codes on Nokia Lumia 920

Nokias latest installment of smartphone, the Lumia 920, allows you to scan QR codes, barcodes and book and dvd covers. Your device will give you further info after you scan the codes. Heres how you can make use of this feature.

1. First, you need to tap

2.  Then tap on

3. And point the camera at the code. Make sure to keep the camera steady on the code and should be completely visible in the camera viewfinder.


How to Save Battery Life on Nokia Lumia 920

How to Hard Reset Nokia Lumia 520

There are two ways on how to reset your Nokia Lumia 520, it can be through the hard reset or soft reset. When you say hard reset it involves on the hardware part, so you need to remove the battery of you Nokia Lumia and reinsert it. Then turn on your device normally. This should refresh the content of your device but will not remove any data.

Software reset will return your device to its default settings. Like a brand new phone, no information or data saved on your device. This procedure will erase all your data save on your phone.

If your Nokia Lumia is frozen, it is recommended to perform the Hard Reset.

You can soft reset your Nokia Lumia in two ways. By accessing it through settings or doing the hard key combination.

Resetting through the settings:

Go to Settings > About > reset your phone.


Hard Key Combination:

Use this option if your device is locked and you dont know the code.

Note: Make sure that your Nokia Lumia is turned off.

Step 1. Press and hold the power key until it vibrates then release.

Step 2. Press and hold the down key volume. If the exclamation mark will be shown on the screen, you can now release the button.

Step 3. You need to input these key combination:

Volume Up > Volume Down > Power > Volume Down.

Your phone will reset and will boot up automatically. This might take a several minutes.


How to Import Contacts From Old Phone to New Phone (on iPhone, Samsung, HTC and Nokia)

Contacts is very important for everyone of us. We cant connect to our friends without a contact number. If you have a new phone, saving contacts on the phone one by one is so hassle. But now, theres an easy way how to transfer or import your contacts from your old phone to your new phone.


How to Extend Battery Life of Nokia Lumia 520

Battery Life depends on how you use your device. For Nokia Lumia 520 device, if you want to save your battery to last longer hours, you may need to adjust your settings. Follow these suggestions:

• Turn on the power-saving option on the device. Then lessen the screen brightness and the screen lock timeout. On the Home Screen, swipe left, then tap on the Gear Icon or Settings > Battery saver.

- Be reminded that when your phone goes into battery saver mode, you may not be able to change the settings of all apps.
- If you want to change the settings of the Battery saver, tap on Advanced.

• Turn down your device volume with the volume keys.

• Close any apps or features when you are done using it so they will not continuously running in the background.

• Turn off the network connection if you are out of range so that your device will stop searching for a network signal.

• You should use the latest version of the software update. Software updates improves some features and fixes some bugs on the previous software version.

• Turn off the camera flash.

• The camera viewfinder can be a power drain, so after youve finished taking photos, press the left arrow key.


How to Take a Screenshot on Nokia Lumia 520

Did you just created a nice piece of art on your new Nokia Lumia 520 phone? Or perhaps youve just personalized your screen and want others to know how youve come up with it.Well, take a screenshot and brag it to your friends. Heres how you can capture a screenshot of your Nokia device.